Refund and replacement policy

Digital products

Because our products are digital and delivered instantly, we generally cannot offer refunds once access details have been delivered and used. However, your satisfaction matters to us — read on for what we do cover.

You are eligible for a refund or replacement if

• The product delivered does not work and we cannot fix or replace it within 48 hours.
• You were charged but the product was never delivered.
• The product delivered is materially different from what was described.

Not eligible

• Change of mind after successful delivery.
• Issues caused by violating the platform's own terms (e.g. account bans from misuse).
• Partial use of a subscription period.

How to request

Message us on WhatsApp or email us with your order ID. We review every request within 24 hours and approved refunds are processed to your original payment method within 3–5 business days.